Name; address; and telephone number.

Note: When you make a purchase using a credit or debit card, that information is provided directly to our third-party Payment Processor). The Payment Processor will send us the last 4 digits of your credit or debit card to facilitate future transactions.

If a customer provides credit card information to us verbally, we will input that information directly into our Payment Processor’s platform.

We use a third-party software tool to take pictures and make video and/or audio recordings in or outside your home or property to aid in preparing an estimate, in connection with the repairs or other services we perform at your home, to take pictures of your home equipment and systems in connection with such home improvements and repairs, to consult with third-party service providers, or to collect information necessary for us to perform the Services and show completion of the Services.

We record customer service calls (as disclosed on inbound calls via prompts) using a third-party software tool.

We maintain security videos in our business locations where tools and supplies are maintained.

We use cameras in our trucks for safety purposes.

To answer your questions; provide customer service; respond to your request for an estimate; manage appointments; follow up on services; handle concerns and feedback; and communicate with you about your account or our Services.

We may collect certain payment information when you make a purchase. However, we use a third-party, PCI-compliant Payment Processor to facilitate payments. When you make a purchase your payment information is sent directly to our Payment Processor.

To schedule and perform our Services; to confirm a service location; to coordinate technician arrival windows; to prepare estimates; to process payments; to complete your purchases; to send invoices; and to maintain product, service, warranty and transaction records.

To run our day-to-day operations; manage our customer and vendor relationships; handle our accounting and reporting obligations; maintain our records; support our audits; evaluate our service quality; improve our training; refine our pricing and offerings; and better understand demand for our Services.

To send you promotions, newsletters, membership offers, third-party financing offers, promotions, and information about our Services that may interest you and to serve you targeted advertising.

To operate, maintain, secure, and improve our Site; to analyze the operation and usage of our Site; and to understand how visitors use our Site.

To protect our IT systems, offices, property, vehicles, and data; to investigate security incidents; to prevent fraud, theft, and unauthorized access to our IT systems; to support safety measures; to monitor office locations or service interactions where allowed by law; and to support employee, customer, and workforce safety and security.

To receive and review applications, communicate with candidates, verify qualifications, schedule interviews, manage recruiting and onboarding, administer payroll and benefits, provide training, confirm licensing and certifications, perform background checks, drug screening, and other employment-related processes, subject to applicable law.

To comply with our legal obligations; respond to subpoenas, court orders, or regulatory requests; enforce or apply our Terms of Use or other agreements; to protect our rights, property, and safety and those of others; to obtain legal or business advice; and to investigate, bring or defend claims.

To evaluate, negotiate, and complete a merger, acquisition, change of control, financing, reorganization, bankruptcy, sale of assets, or other similar business transaction (a “Business Transaction”); to share relevant records for due diligence and transition planning in connection with a Business Transaction; and to transfer Personal Information in connection with a Business Transaction.